Terms Conditions and Delivery Details

Terms and Conditions

General

Gloucester Museums which are made up of Gloucester City Museum and Art Gallery and Gloucester Folk Museum are administered by Gloucester City Council. VAT NO: 276 1158 53.

Post and Packaging

UK

We use Royal Mail Second Class for all our UK deliveries.*

• Delivery of all books cost £ 1.20 and takes up to three days.
• Delivery of all other items cost £2.30 and takes up to three working days.

*Next day and other premium delivery methods are available on request. These rates are not applicable to the items which have individual delivery prices stated on their description. Please ring 01452 396868 for more details.

Europe and Rest of the World

We use Air Mail for to all European and rest of the World Destinations.

• Delivery of all items (including books) to all European destinations cost £3.98 and takes up to three days.*
• Delivery of all items (including books) to all other destinations cost £6.98 and takes up to five working days.*

*These rates are not applicable to the items which have individual delivery prices stated on their description.

Payments

We accept payment by all major cards as well as cheques issued by UK Banks. Please do not send cash. All cheques should be made payable to Gloucester City Council.

If you have any queries at all regarding your purchase please ring us on ++44 (01452) 396868. or email us by clicking here.

Returns Policy

• In the unlikely event that the goods received are damaged* or do not function in the way they are designed to, please send it back to us and we will replace it with a new one.
• If for any reason and up to 30 days from the day of purchase you are not happy with the purchase and the goods are in the original condition please send them back to us and we will re-fund your purchase in full **.(This does not apply to book purchases ).

* We reserve the right to decide on the state of the goods.

** Refund is not applicable to returning postage costs.

IMPORTANT

All items are subject to availability

Click here to download Printable Order Form